When your order ships
Orders placed before 2 PM on a business day typically go out the same day. Orders placed after that, or on weekends and holidays, ship the next business day. You’ll get a confirmation email with tracking as soon as your package is on its way.
Where we ship
We ship to all 50 U.S. states and to a growing list of international destinations. If you can select your country at checkout, we ship there. If you can’t find yours, reach out and we’ll see what we can do.
How long it takes
Standard domestic shipping usually lands in 3–7 business days after dispatch. Expedited options are available at checkout if you need something sooner — typically 1–3 business days. International delivery varies by destination but generally runs 7–21 business days. These are estimates, not guarantees. Weather, customs, and carrier delays can stretch things out, and we appreciate your patience when they do.
What it costs
Shipping costs are calculated at checkout based on your location and the speed you choose. Orders over a certain threshold qualify for free standard shipping — the exact amount is shown on the cart page.
Tracking
Every order ships with a tracking number. You’ll find it in your shipping confirmation email and in your account if you created one. If tracking hasn’t updated in a few days, don’t panic — sometimes scans lag. If it’s been more than five business days with no movement, contact us and we’ll investigate.
Lost, stolen, or damaged packages
If your tracking shows delivered but you can’t find the package, check with neighbors and your building’s mailroom first. If it’s still missing, reach out within 7 days and we’ll file a claim with the carrier. For packages damaged in transit, keep the packaging and take photos before contacting us — we’ll need them to process the claim.
International orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These aren’t included in the shipping cost and aren’t refundable if you return the order. Customs processing can add time to delivery, and we have no control over how long it takes.
Address accuracy
Please double-check your shipping address before checking out. We can’t change it after the order ships, and packages returned to us due to an incorrect address will need to be reshipped at your expense.