We want you to be happy with what you ordered. If something isn’t right, here’s how returns work.
The window
You have 30 days from the day your order arrives to start a return. That gives you time to open the box, inspect everything, and make a real decision.
What qualifies
Items must be returned in the condition you received them: unworn, undamaged, with all original tags attached and the original packaging intact. For apparel, please don’t remove tags until you’re sure. For plush and figures, keep the original packaging if possible.
What doesn’t qualify
Final sale items, blind bag items where the packaging has been opened, and anything that’s been worn, washed, or altered cannot be returned. If something arrives damaged or defective, that’s a different situation — contact us and we’ll sort it out.
How to start a return
Reach out through the contact options on our site. You’ll receive return instructions and an authorization number. Please don’t send anything back without one — packages without authorization can get lost in the shuffle.
Who pays for return shipping
For standard returns, you cover the return shipping cost unless the item was defective or we shipped the wrong thing. In those cases, we’ll take care of it.
Refunds
Once your return arrives and is inspected, we issue the refund to the original payment method within 5–10 business days. You’ll get a confirmation when it’s processed. Your bank may take a few extra days to show the credit on your statement.
Exchanges
The fastest way to get a different size or item is to return the original for a refund and place a new order. That way you’re not waiting for the exchange to process before the new item ships.
Late or missing returns
If it’s been more than 14 days since your return was delivered and you haven’t heard anything, reach out. We’ll track it down.